Friday, December 12, 2008

A Philosophical Quest of Agile Process

This material world is currently facing worst economical and social turmoil day by day. There are many reasons behind this current economical situation. But when we come down to our daily life and try to solve each problem in our life, we first look at the most acute issue that is cause of problem. Unless we find the root cause of ecah difficulty, we can not find the best solution to this issue. Similarly in every material exploration, we face many difficulties and solve it slowly by investigating its proper cause and then solution. But when we look to a very broad issue, like current world economical health, then we are looking to a very complex issue and suddenly become clue less because of the uncertain nature of this issue. That’s why even though many governments and economists are trying to solve every economical problem but they could not find perfect solution that may work every time and every geographical location within every society. In time immemorial, human tried to enjoy these vast material resources with their full control and authority, but till today they could not find any ultimate solution that can make happy every person on this planet with their economical health. That’s why the search of true economical knowledge is continuing and also will continue as long as human civilization exists.


But the simple approach to find better solution to this problem must be transcendental. Any transcendental knowledge is known as spiritual knowledge backed by strong philosophy. Whatever has been manifested in perfect form in this material world and whatever will manifest in future, everything should be transcendental in nature. Unless we find one transcendental solution to a problem, our search will continue to find the supreme and ever lasting one. In that sense, whatever we are seeing today in this material world, all these material manifestations are not reached to the perfect everlasting solution. So is this economy. That’s why although we are investing all of our material resources and knowledge to find ever lasting economical solution, but still we could not reach to our supreme material goal yet. That’s why every economical solution must be perfect when it manifests with a transcendental knowledge.


Currently industry is trying to reach to its maximum business goal by implementing Agile process. This process is basically empowering of grass root employees with additional responsibilities and authorities. This approach is really noble. This gives relatively higher responsibility with proper respect to a very lower level workforce. It is similar to the verse once spoken by Mohaprabhu who is known as Personality of Godhead incarnated almost 500 years before on this planet. Mohaprabhu advised His followers with the following verse to achieve supreme goal in life. “trinad api sunicena. taror api sahishnuna. amanina manadena. kirtaniyah sada harihi ”. The direct spiritual meaning of this verse is “ Be very humble like grass and be very tolerant like tree. Give respect to those who are not respected and chant name of Supreme Lord Hari always”. This is very simple transcendental knowledge given by Lord to achieve supreme spiritual goal in life. But if we translate it in to our material knowledge, it becomes like this. “ A Business Management that becomes very humble to their employees and becomes very tolerant to empower its grass root employees by giving proper responsibility with respect can achieve supreme business goal by glorification of the Employer(Lord)”. So in that context, it is very simple to understand that whom you give responsibility with proper respect and humility they will glorify you to be respected and responsible one to the highest. That’s why to achieve ultimate goal even in material success by empowering grass root employees with higher responsibilities with proper respect can make one employer glorified and very respected. Agile process leads industry to this direction by following this transcendental knowledge.


Now the question arises, does it mean that every industry that will implement this Agile Process will thrive in business? Definitely it is not certain or guaranteed. The simple answer is, it is not certain because the last point in this above famous philosophical verse is not yet understood in the context of business management and employees. Here the advice of Lord to His follower to chant the name of Hari (Supreme). So unless it is realized by employees those who are empowered by their employer that their employer is supreme, then they will not chant or glorify the name of Employer (Lord). So their will be always difference in the level of supremeness of Employer one above another. One Employer may be much respected and glorified higher compare to other Employer in the similar industry because of their different work culture and environment, facilities, motivation etc. etc. That’s why change of mindset is required. This change of mindset is not only of the employer but also of the employees who are empowered by their employers. This change of mindset depends on two things. One is change of mindset of Management and another is the change of mindset of grass root employees. In this context, the Management’s mindset should be “Do whatever you can but should be glorified to be supreme by your employees”. Similarly employees mindset should be “Do whatever you can such that your Management is glorified”. This is very win win situation. Until business achieves to this highest goal with this change of mindset of both management and thier employees, perfection in business or economy process can not be reached.


Now the important point to understand “What business process should be followed by the employer that glorifies its Management”. Similarly for employees “How can this employer new business process be followed in such a way that the employer can be glorified to the highest”. This topic will be discussed in the next articles.

Thursday, December 4, 2008

Agile Process & Motivation

In recent economic turmoil most of the business organizations are trying to cut different costs to remain in business successfully. The current cost cutting approach is visible in different level across entire organization. But since cost cutting can not save the business completely because of competitive product edge across business paradigms, that’s why it is also necessary to build business of higher success by developing new technology with lower cost of service and maintenance. Corporate are looking for integrated solution with highest throughput that is completely unique and innovative, such that their business can withstand this lowest economic fall down by providing services with cheaper and effective way. Thus, many organizations are inclined to find a complete solution with high end technology and innovative concept whose deployment and maintenance cost should be very very low and it should give highest business edge compare to their competitors for long run. Keeping this in mind, Corporate will look down to a solution provider who can provide innovative cutting edge technologies with lowest service and maintenance cost. Microsys is one such solution provider who had complete integrated solution in CRM ,Billing and Content management. Currently Microsys is one of the market leaders in this niche area. To remain competitive in market and business, Microsys needs to develop this organization to be highly innovative and driven by highly motivated employees who can provide integrated solution with lowest service and maintenance cost.

To cope with the current economic turmoil and grow in business, Microsys already taken lots of bold steps to consolidate their business and market presence. To provide cheaper solution Microsys already implementing new business process that is very effective in software development and testing. The new Agile process is highly effective and also many corporations are taking advantage of this business process to find lower cost of deliverables within shortest delivery period. That improves customer’s satisfaction by empowering them with up to date solution and increasing their turnover within a period of month and so. But in long run this business process will be very effective only when Microsys can develop a highly motivated mindset of its employees to work in a very aggressive way to fulfill customer’s requirements day to day basis. Unless this mindset is developed and grows in long run, Microsys can not enjoy all fruits of its new Business Process that is currently in practice. Thus, changing mindset towards innovation with higher motivation is very key to success in the new Business Paradigm.

Now the important point is how Microsys can build such higher motivation among their employees to become successful with this new business process? Motivation is again key to innovation. If one is not enough motivated with one’s current work and responsibilities, one can not become innovative to find better solution for any business issue on which one is currently working. That’s why motivation develops with higher responsibility and an atmosphere that drives the mindset towards success with higher appreciation of achieving business goal. Agile process gives such responsibility to grass root employees. Only giving responsibility can not create motivation unless one get appreciated for the success of achieving target. To start with giving responsibility to grass root employees is the first step by giving a chance to become successful. But once this goal is achieved, to motivate further to same group of employees it requires appreciation and the reward to this success. Sometimes few token of words could be appreciation and sometimes it may not. The highest level of appreciation is what you receive that you give. In that concept, since we grow in business we should look towards the personal growth of employees those who were contributing to this success by achieving corporate business goal. In that concept, to achieve our business goal through this new Agile business process we must look at the personal goal of each team member who are contributing to this success. That’s why to achieve the highest business goal with higher motivation in log run, Microsys can not ignore the reward of promotion and financial benefits to its employees who will be contributing to make business success in this new Agile Process.

Now the question comes who are these people should be rewarded? It is not possible to reward everyone those who are working in each focus team. Since it is a team effort that’s why it is very much the team will be benefited. As a thumb rule since entire team can not be promoted at a time, that’s why giving some bonus to highly successful team is one way of appreciation that will motivate the entire team. That could be a good idea to consider first to motivate entire team. Some times may be special bonus will motivate the team spirit. But the other thing must also be considered. Whether we can keep such team spirit without any promotion for long run? Are we competitive comparing to other organization? If some one from a highly motivated team gets better job offer from outside definitely he/she will leave. Then the team will loose its spirit seeing other member to quit for better position. It always happens that if one of a very high performer employee leaves from a highly motivated team, other members automatically becomes little nervous and may look for something else. That’s why promotion can not be stopped entirely in this business process.

Since current economic condition is very gloomy that’s why giving promotion means higher cost. Microsys already accepted a policy of “promotion freeze” in entire organization. But to keep on motivating a successful team, promotion must not be stopped in entry level employees like B1, B2 etc who are highly contributing to the success of team. If it is not possible to promote a good number of employees of entry level then there should be few more promotions in this level compare to the next higher level of employees. The reason is very simple. In every organization the ratio of employees who are working in entry level like B1 and B2 etc. against the next higher level is almost 1:10. That’s why promotion of one higher level to Management category is 10 time less effective in motivation factor comparing to the promotion of one entry level of employees. In that sense to create higher motivation to the diffrent focus team and entire business organization with high working and production spirit, entry level promotion is 10 times more effective comparing to a promotion of management level in Agile Process.

The conclusion is

In this current economic situation to remain competitive by providing low cost innovative solution with a very successful business process for long run, the following ideas may be considered to be very effective

1) By Implementing Agile Process effectively and building highly motivated mindset within employees and team members
2) Appreciate highly motivated team and reward them with special bonus when ever needed
3) “Few Low Level Promotion” is better than “No Promotion” towards team motivation
4) Sometime shaking the tail of dead elephant is better than one dead or sleeping elephant for long time. Means give promotion to selective management stuffs whenever necessary until economy improves